FAQs

Below are the most common questions asked re digital downloads. If your query is not covered with these, please contact us.

1. What are digital downloads?
Digital downloads are files you can purchase and download instantly to your device—such as eBooks, printables, planners, coloring pages, or craft patterns.

2. How do I receive my digital purchase?
After checkout, you’ll receive a download link via email or can download the file directly from your order confirmation page.

3. What file formats do you offer?
Most files are available in PDF format, but some products may include JPG, PNG, or ZIP files. Each product listing will specify the format.

4. Can I print digital downloads at home?
Yes! All files are designed to be printer-friendly and can be printed at home or through a local/online print service.

5. Can I use the digital downloads on my tablet or device?
Absolutely. Most files are compatible with devices like iPads, Kindles, and smartphones, especially when using a PDF reader app.

6. Are the downloads editable?
Some products may be editable (such as planners or forms). If so, the listing will clearly mention it.

7. Do I need special software to open the files?
No special software is required. A standard PDF reader (like Adobe Acrobat) is usually all you need.

8. Can I share my digital files with others?
No. Digital products are for personal use only unless the product includes a commercial or extended license.

9. What if I lose the file?
If you lose access to your file, contact us with your order details, and we’ll resend the download link.

10. Can I get a refund on digital products?
Due to the nature of digital goods, we don’t offer refunds once the file has been downloaded. However, if there’s a problem with your file, please contact us.

11. Are the designs copyrighted?
Yes. All products are the intellectual property of the creator and are protected by copyright laws.

12. How long will I have access to the download?
You can download your files immediately after purchase. If you have any problems downloading, please contact us.

13. Can I use your downloads for my business?
No. All products are for personal use only.

14. Do you offer custom digital products?
Yes, we may offer customization for certain items. Contact us for more details and availability.

15. Who do I contact if I have an issue with my download?
Please email our support team via the contact page with your order number and a description of the issue—we’re happy to help!